Quality Customer Service: Third Edition (A Fifty Minute Series Book)

Author: William B. Martin  Publisher: Crisp Publications  Date: 1995

Description: Teach employees how to transmit a positive attitude, identify customer needs, and cultivate repeat business. - from Amazon

ISBN-10 1560522038     ISBN 13 978156052234

Tags: Management & Leadership, Human Resources & Personnel Management, Leadership, Management, Resources, Administration